Warranty Claims

Every Zessqaa product carries a manufacturer warranty from the date on your invoice. Registration is optional; your warranty is valid either way.

LED headlight kits: 2 years
Speakers: 6 months
All other products (amplifiers, bass tubes, stereos and Android players, dash cams and accessories): 1 year

How a claim works, and how long each step takes

Tell us. Fill in the claim form on our Warranty Claims page, or email support@zessqaa.com or WhatsApp +91 93122 26771. Send your order number or invoice, the product model, what is wrong, and a short video showing the problem. If the product is burnt, gave off smoke or a burning smell, or does not power on, also send clear photos of the installation: the power wire and fuse near the battery, the ground point, the wires at the product's terminals, and the installer's bill if you have it.
We reply within 2 business days. Many problems such as humming, buzzing, no power or cutting out come from wiring, grounding or settings, so we may first send troubleshooting steps. If the product needs to come to us, we give you a Return Authorisation (RA) number and the return address. Please do not send the product without an RA number.
Send the product. Pack it securely, record one continuous video of the packing, and send it by Speed Post or any tracked courier to the address below. Write the RA number on the parcel and share the tracking number with us. You pay the shipping to us; if we confirm a manufacturing defect, we refund that shipping cost (up to Rs 200, on the courier receipt). We pay to ship the repaired, replacement or tested product back to you.
We test it within 3 business days of the parcel being delivered to us, and send you the result in writing, with photos, by email or WhatsApp. For a burnt or shorted product we open it and check where the damage started. If it started inside the product, or at the product's own terminals, connectors or internal fuse while it was used within its stated limits, it is a manufacturing defect and is covered. If it started in the vehicle wiring, the fuse, the ground, the power wire or the installation, it is not covered.
If a manufacturing defect is confirmed, we dispatch a replacement within 2 business days of the test result and send you the tracking number the same day. The replacement is the same model; if that model is not available, an equivalent or better model. If we repair the product instead, we give you the repair completion date in writing within 2 business days of the test result. If we can neither repair nor replace it, we start a refund of the price you paid to your original payment method within 2 business days of the test result. Whether we repair or replace is our decision.
If no manufacturing defect is found, or the fault is not covered, we send you the test result and return the product to you at our cost. If you disagree with the result, ask us before we ship it back and we will offer you a video call within 2 business days to show you the opened product. Repair of damage that is not covered is available on a paid basis if you want it.

In short: once your parcel reaches us, a covered claim is normally resolved, and the replacement dispatched, within 5 business days. If any step will take longer, we tell you in writing before its deadline, with the reason and a new date.

A repaired or replacement product is covered for the rest of the original warranty period. "Business days" means Monday to Saturday, excluding public holidays.

Return address: Zessqaa (Zesqa Cooling Solutions Private Limited), A-32, Mayapuri Industrial Area Phase 1, New Delhi 110064.

What is not covered

The warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damage caused by not following our installation and safety requirements. This warranty is in addition to your rights under the Consumer Protection Act, 2019.

Burning caused by wiring or fitting is not covered. If a product is burnt, melted, charred or shorted because of loose or wrong wiring, improper fitting or installation, no fuse on the power wire, a power wire thinner than or a fuse rated differently from what we stated in the manual or told you in writing, a poor ground connection, or a short circuit in the vehicle's wiring, the warranty is void for that damage and the product is not repaired or replaced free of cost. This does not affect your warranty for other, unrelated defects.

The warranty also does not cover:

physical, water or moisture damage, or burn damage caused by anything outside the product;
faults caused by installation, wiring, grounding, or gain and settings;
damage from overdriving the product: gain set too high, distortion (clipping), more power than its rated RMS power, or speakers or subwoofers wired below the amplifier's minimum rated load (ohms);
damage made worse by continuing to use the product after warning signs such as smoke, a burning smell, overheating or repeated cutting out;
faults caused by the vehicle's electrical system, such as voltage spikes or a weak battery or alternator, or, for home use, by a power supply below the rating on the product page;
products opened, modified or repaired by anyone other than Zessqaa, or with a damaged or removed serial number or warranty sticker, if the product has one;
normal wear and cosmetic marks;
installation or removal charges, or damage to other parts of the vehicle.

Installation and safety requirements

Car audio products draw a large current from your vehicle's battery. Wrong installation can cause overheating, burning or fire. For your safety, please follow these steps. Damage caused by not following them is not covered.

We strongly recommend a trained car audio installer. Keep the installer's bill, or their name and phone number.
Use a proper amplifier wiring kit with power and ground wire thick enough for the product, and a fuse of the right rating. Wiring kits are not included unless the product page says so. Never power a product through RCA, aux or speaker cables. If the product page or manual does not state the wire thickness and fuse rating, ask us before installing and we will tell you in writing.
Fit the fuse on the power wire as close to the battery terminal as you can, no more than 45 cm (18 inches) away.
Tighten every terminal. Connect the ground wire to clean, bare metal on the vehicle body, as close to the product as possible.
Disconnect the battery's negative terminal before installing. Keep wires away from sharp edges, moving parts and hot engine parts, and mount the product firmly with space around it for air.
If you see smoke, smell burning, or the product gets very hot or keeps cutting out, switch it off, disconnect it and contact us before using it again.

Questions before installing: email support@zessqaa.com or WhatsApp +91 93122 26771.

Full terms: Refund Policy, sections 4 to 6. Last updated: 2026-10-24.

Start your claim with the form below.