Shipping policy
Shipping Policy
We ship to all serviceable pin codes in India. Delivery is free on every order.
Dispatch
Orders are dispatched within 1 to 2 business days of payment. During sales or holidays it can take up to 3 business days. Business days are Monday to Saturday, excluding public holidays.
Delivery time
Most orders reach you within 5 to 8 days of ordering. Remote areas can take longer. The delivery checker on each product page gives an estimate for your pin code.
Tracking
We send you a tracking link by email or SMS when your order is dispatched. We ship through Shiprocket and its courier partners.
Payment
All orders are paid online at checkout (UPI, cards or net banking, processed securely by Cashfree).
Change of address and cancellation
You can change the delivery address or cancel the order any time before it is dispatched. A cancelled order is refunded in full to your original payment method.
Damaged, lost or late parcels
- If the parcel looks damaged, you may refuse it at the door. If you accept it, tell us within 48 hours of delivery with photos of the parcel and the product.
- If your order has not arrived 7 days after the expected delivery date, contact us and we will investigate with the courier.
- For a damaged parcel, we send a replacement or a full refund to your original payment method, as you prefer, within 2 business days of receiving your photos. For a lost parcel, we do the same as soon as the courier confirms the loss.
Returns and warranty
See our Refund Policy for returns, replacements, refunds and warranty claims.
Contact
Email support@zessqaa.com | WhatsApp or phone +91 93122 26771 | Monday to Saturday, 11am to 6pm IST
Last updated: 2026-10-09
