Privacy policy

Privacy Policy

This Privacy Policy describes how Zessqaa, operated by ZESQA COOLING SOLUTIONS PRIVATE LIMITED ("we", "us", "our"), collects, uses, and shares information about you when you visit or make a purchase from zessqaa.com.

Information We Collect

We collect information you provide directly to us -- such as your name, email address, phone number, billing and shipping address, and payment information -- when you place an order, create an account, or contact us.

We also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and time spent on those pages.

How We Use Your Information

  • To process and fulfil your orders
  • To send you order confirmations, shipping updates, and customer support communications
  • To send you marketing communications (only if you have opted in)
  • To improve our website and product offerings

Sharing of Information

We do not sell your personal information. We share your data only with third parties necessary to fulfil your order (such as our shipping partners) or to operate our business (such as payment processors). All such parties are obligated to protect your data.

Cookies

We use cookies to maintain your session, remember your cart, and understand how visitors use our website. You can disable cookies in your browser settings, but some features of the site may not work correctly.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at support@zessqaa.com.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

Contact

For privacy-related questions, contact us at:
Zessqaa
Email: support@zessqaa.com
Phone: +91-9312226771
Address: Zesqa Cooling Solutions Private Limited, A-32, Mayapuri Industrial Area Phase 1, New Delhi 110064

This policy was last updated on 2026-10-09.

Grievance Officer

If a problem is not sorted out to your satisfaction, write to our Grievance Officer with the subject line "Grievance" and your order number. We acknowledge every grievance within 48 hours and resolve it within one month of receiving it.

  • Name: Gagandeep Singh Juneja
  • Designation: Grievance Officer
  • Email: support@zessqaa.com
  • Phone: +91 93122 26771 (Monday to Saturday, 11am to 6pm IST)
  • Address: Zesqa Cooling Solutions Private Limited, A-32, Mayapuri Industrial Area Phase 1, New Delhi 110064