Refund policy

Returns, Replacements, Refunds and Warranty

This policy covers orders placed on zessqaa.com. Products bought on Amazon or Flipkart follow that platform's return policy, and our manufacturer warranty in section 4 applies to them too (keep the marketplace invoice).

1. 7-day returns (change of mind)

  • Ask for a return within 7 days of delivery by email or WhatsApp, with your order number.
  • The product must be unused and not installed, in its original packaging, with all accessories and the invoice.
  • Wait for our return instructions before sending anything. Parcels sent without a return request cannot be accepted.
  • You pay the return shipping.
  • Within 2 business days of receiving the product we tell you whether the return is approved. Approved returns are refunded as Zessqaa store credit within 2 business days of approval. Store credit does not expire.

2. 7-day easy replacement (damaged, defective or wrong item)

  • If the parcel or product arrives physically damaged, or you receive the wrong item, tell us within 48 hours of delivery with photos of the parcel and the product. Within 2 business days of getting the photos we send a replacement or a full refund to your original payment method, whichever you prefer.
  • If the product does not work correctly when first installed, tell us within 7 days of delivery with a short video showing the problem.
  • For a product that does not work when first installed, we follow the warranty claim steps and timelines in section 5, and send a replacement free of cost once the defect is confirmed. If we cannot replace it, we refund the full amount to your original payment method.

3. Refunds to your original payment method

You get a refund to your original payment method, not store credit, when:

  • you cancel the order before it is dispatched;
  • we cancel the order, or an item is out of stock;
  • the parcel is lost or damaged in transit;
  • we sent a wrong or damaged item and cannot replace it;
  • a product under warranty can be neither repaired nor replaced.

We start these refunds within 2 business days. Your bank or card issuer usually takes 5 to 7 business days to show the money in your account.

4. Manufacturer warranty

The warranty runs from the date on your invoice. Registering your product is optional; the warranty is valid either way.

  • LED headlight kits: 2 years
  • Speakers: 6 months
  • All other products (amplifiers, bass tubes, stereos and Android players, dash cams and accessories): 1 year

The warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover:

  • physical, burn, water or moisture damage;
  • faults caused by installation, wiring, grounding or gain and settings;
  • faults caused by the vehicle's electrical system, such as voltage spikes or a weak battery or alternator;
  • products opened, modified or repaired by anyone other than Zessqaa, or with a damaged or removed serial number or warranty seal;
  • normal wear and cosmetic marks;
  • installation or removal charges, or damage to other parts of the vehicle.

5. How a warranty claim works, and how long each step takes

  1. Tell us. Fill in the claim form on our Warranty Claims page, or email support@zessqaa.com or WhatsApp +91 93122 26771. Send your order number or invoice, the product model, what is wrong, and a short video showing the problem.
  2. We reply within 2 business days. Many problems such as humming, buzzing, no power or cutting out come from wiring, grounding or settings, so we may first send troubleshooting steps. If the product needs to come to us, we give you a Return Authorisation (RA) number and the return address. Please do not send the product without an RA number.
  3. Send the product. Pack it securely, record one continuous video of the packing, and send it by Speed Post or any tracked courier to the address below. Write the RA number on the parcel and share the tracking number with us. You pay the shipping to us; if we confirm a manufacturing defect, we refund that shipping cost (up to Rs 200, on the courier receipt). We pay to ship the repaired, replacement or tested product back to you.
  4. We test it within 3 business days of the parcel being delivered to us, and send you the result by email or WhatsApp.
  5. If a manufacturing defect is confirmed, we dispatch a replacement within 2 business days of the test result and send you the tracking number the same day. The replacement is the same model; if that model is not available, an equivalent or better model. If we repair the product instead, we give you the repair completion date in writing within 2 business days of the test result. If we can neither repair nor replace it, we start a refund of the price you paid to your original payment method within 2 business days of the test result. Whether we repair or replace is our decision.
  6. If no manufacturing defect is found, or the fault is not covered, we send you the test result and return the product to you at our cost. Repair of damage that is not covered is available on a paid basis if you want it.

In short: once your parcel reaches us, a covered claim is normally resolved, and the replacement dispatched, within 5 business days. If any step will take longer, we tell you in writing before its deadline, with the reason and a new date.

A repaired or replacement product is covered for the rest of the original warranty period. "Business days" means Monday to Saturday, excluding public holidays.

Return address: Zessqaa (Zesqa Cooling Solutions Private Limited), A-32, Mayapuri Industrial Area Phase 1, New Delhi 110064.

6. Contact

Email support@zessqaa.com | WhatsApp or phone +91 93122 26771 | Monday to Saturday, 11am to 6pm IST

Grievance Officer

If a problem is not sorted out to your satisfaction, write to our Grievance Officer with the subject line "Grievance" and your order number. We acknowledge every grievance within 48 hours and resolve it within one month of receiving it.

  • Name: Gagandeep Singh Juneja
  • Designation: Grievance Officer
  • Email: support@zessqaa.com
  • Phone: +91 93122 26771 (Monday to Saturday, 11am to 6pm IST)
  • Address: Zesqa Cooling Solutions Private Limited, A-32, Mayapuri Industrial Area Phase 1, New Delhi 110064

Last updated: 2026-10-09